You can contact support by:
Clicking Help and Resources > Support at the bottom of the SmartWorks Analytics sidebar.
Clicking the Support link at the bottom of the Task Viewer window.
You are directed to the Altair Community page.
You may learn more about or request help for your Altair product by:
Logging into the Altair Community and searching for information in our forums and user groups, knowledge base, or documentation.
Getting in touch with Altair Support. Fill out the form that displays when you click Contact Support in the Altair Community page. You will need to have access to the Community to do so. When requesting help via the Altair Support Customer Portal:
Be as specific as possible and provide all of the requested information.
Click the Submit button to complete your request for support.
Calling Altair Support at the numbers provided below.
Note: Fields preceded by asterisks are mandatory.
Our support staff will answer your question within 1-2 business days.
North America and Canada
Phone: +1 800 988 4739 / +1 978 275 8350
Hours: Monday - Friday, 8:30 a.m. - 6:00 p.m. Eastern (EST/EDT)
Europe, Middle East, and Africa
Phone: +44 808 189 2481
Hours: Monday - Friday, 8:30 a.m. - 6:00 p.m. London (GMT/BST)