Technical Support

Altair provides comprehensive software support via telephone and e-mail.

Telephone and E-mail

When contacting Altair support, please specify the product and version number you are using along with a detailed description of the problem. Many times, it is very beneficial for the support engineer to know what type of workstation, operating system, RAM, and graphics board you have, so please have that information ready. If you send an e-mail, please specify the workstation type, operating system, RAM, and graphics board information in the e-mail.

To contact an Altair support representative, reference the following table.

Location Telephone E-mail
Australia

+61 3 9866 5557

+61 4 1486 0829

anz-pbssupport@altair.com
China +86 21 6117 1666 pbs@altair.com.cn
France +33 (0)1 4133 0992 pbssupport@europe.altair.com
Germany +49 (0)7031 6208 22 pbssupport@europe.altair.com
India

+91 80 66 29 4500

+1 800 208 9234 (Toll Free)

pbs-support@india.altair.com
Italy +39 800 905595 pbssupport@europe.altair.com
Japan +81 3 6225 5821 pbs@altairjp.co.jp
Korea +82 70 4050 9200 support@altair.co.kr
Malaysia

+91 80 66 29 4500

+1 800 208 9234 (Toll Free)

pbs-support@india.altair.com
North America +1 248 614 2425 pbssupport@altair.com
Russia +49 7031 6208 22 pbssupport@europe.altair.com
Scandinavia +46 (0) 46 460 2828 pbssupport@europe.altair.com
Singapore

+91 80 66 29 4500

+1 800 208 9234 (Toll Free)
pbs-support@india.altair.com
South Africa +27 21 831 1500 pbssupport@europe.altair.com
South America +55 11 3884 0414 br_support@altair.com
United Kingdom +44 (0)1926 468 600 pbssupport@europe.altair.com