Technical Support

One Customer Portal

One (https://altairone.com/) is ’s customer portal giving you access to product downloads, a Knowledge Base, and customer support. We recommend that all users create an One account and use it as their primary portal for everything .

When your One account is set up, you can access the support page via this link: www.altair.com/customer-support/

Community

Participate in an online community where you can share insights, collaborate with colleagues and peers, and find more ways to take full advantage of ’s products.

Visit the Community (https://community.altair.com/community) where you can access online discussions, a knowledge base of product information, and an online form to contact Support. These valuable resources help you discover, learn and grow, all while having the opportunity to network with fellow explorers like yourself.

Training Classes

’s in-person, online, and self-paced trainings provide hands-on introduction to our products, focusing on overall functionality. Trainings are conducted at our corporate and regional offices or at your facility.

For more information visit: https://learn.altair.com/

If you are interested in training at your facility, contact your account manager for more details. If you do not know who your account manager is, contact your local support office and they will connect you with your account manager.

Telephone and E-mail

If you are unable to contact support via the customer portal, you may reach out to technical support via phone or e-mail. Use the following table as a reference to locate the support office for your region.

When contacting support, specify the product and version number you are using along with a detailed description of the problem. It is beneficial for the support engineer to know what type of workstation, operating system, RAM, and graphics board you have, so include that in your communication.

If your company is being serviced by an partner, you can find that information on our web site at https://www.altair.com/PartnerSearch/.

See www.altair.com for complete information on , our team, and our products.