Technical Support

Altair provides comprehensive software support via web FAQs, tutorials, training classes, telephone, and e-mail.

Altair One Customer Portal

Altair One (https://altairone.com/) is Altair’s customer portal giving you access to product downloads, a Knowledge Base, and customer support. We recommend that all users create an Altair One account and use it as their primary portal for everything Altair.

When your Altair One account is set up, you can access the Altair support page via this link: www.altair.com/customer-support/

Altair Community

Participate in an online community where you can share insights, collaborate with colleagues and peers, and find more ways to take full advantage of Altair’s products.

Visit the Altair Community (https://community.altair.com/community) where you can access online discussions, a knowledge base of product information, and an online form to contact Support. After you login to the Altair Community, subscribe to the forums and user groups to get up-to-date information about release updates, upcoming events, and questions asked by your fellow members.

These valuable resources help you discover, learn and grow, all while having the opportunity to network with fellow explorers like yourself.

Altair Training Classes

Altair’s in-person, online, and self-paced trainings provide hands-on introduction to our products, focusing on overall functionality. Trainings are conducted at our corporate and regional offices or at your facility.

For more information visit: https://learn.altair.com/.

If you are interested in training at your facility, contact your account manager for more details. If you do not know who your account manager is, contact your local support office and they will connect you with your account manager.

Telephone and E-mail

If you are unable to contact Altair support via the customer portal, you may reach out to technical support via phone or e-mail. Use the following table as a reference to locate the support office for your region.

When contacting Altair support, specify the product and version number you are using along with a detailed description of the problem. It is beneficial for the support engineer to know what type of workstation, operating system, RAM, and graphics board you have, so include that in your communication.

To contact an Altair support representative, refer the following table.

Location Telephone E-mail
Australia +61 3 9866 5557 anz-pbssupport@altair.com
Brazil +55 113 884 0414  
Canada +1 416 447 6463  
China +86 400 619 6186 pbs@altair.com.cn
France +33 141 33 0992 pbssupport@europe.altair.com
Germany +49 703 162 0822 pbssupport@europe.altair.com
Greece +30 231 047 3311  
India

+91 806 629 4500

+1 800 425 0234 (Toll Free)

pbs-support@india.altair.com
Israel    
Italy +39 800 905 595 pbssupport@europe.altair.com
Japan +81 3 6225 5830 pbs@altairjp.co.jp
Malaysia +60 32 742 7890 pbs-support@india.altair.com
Mexico +52 55 5658 6808  
New Zealand +64 9 413 7981  
South Africa +27 21 831 1500 pbssupport@europe.altair.com
South Korea +82 704 050 9200 br_support@altair.com
Spain +34 910 810 080  
Sweden +46 46 460 2828  
United Kingdom +44 192 646 8600 pbssupport@europe.altair.com
United States +1 248 614 2425  

If your company is being serviced by an Altair partner, you can find that information on our web site at https://www.altair.com/PartnerSearch/.

See www.altair.com for complete information on Altair, our team, and our products.